The Foloosi Merchant Platform offers a simple and structured support ticket system designed to help merchants resolve their issues quickly and efficiently. Whether it is a technical error, payment concern, or account-related query, merchants can easily raise a ticket and get assistance from the support team in an organized way.
This guide will walk you through the step-by-step process of creating a support ticket using both the Foloosi Merchant Panel and the Foloosi Merchant App. It ensures that merchants can easily report their issues, track ticket status, and receive timely support whenever needed.
Go to the official Foloosi Merchant Panel: https://merchant.foloosi.com/ Enter your registered email ID and password to log in. Once you sign in successfully, you will be directed to the merchant dashboard.
Inside the dashboard, locate the Support option available in the widget. Click on it to open the support page.
The support section helps merchants communicate directly with the Foloosi support team regarding any issues or business inquiries.
After opening the support section, click on Add Ticket. This option allows you to create a new support request and submit the details related to your issue.
You will now see a support ticket form. Enter the required details carefully.
Choose the type of support request based on your issue:
Enter a short and clear title describing your issue.
Example:
Provide complete information about the issue in the description box. A detailed explanation helps the support team understand and resolve the problem faster.
You can include:
After filling in all the required details, click the Submit button. Your support ticket will be created successfully and forwarded to the Foloosi support team for review. You can later track the ticket status from the support section.
The Foloosi Merchant App also allows merchants to raise support requests directly from their mobile devices, making issue reporting quick and convenient.
Open the Foloosi Merchant App and sign in using your merchant credentials.
On the bottom section of the homepage, tap on the More option.
Inside the More section, tap on Support.
This will redirect you to the support page where you can view existing tickets or create a new one.
Click on Add Ticket to create a new support request.
A support form will appear where you need to enter the required ticket information.
Fill in all the necessary support ticket details carefully.
Choose the category based on your issue:
Select the urgency level:
Enter a short subject line explaining the issue.
Describe the issue clearly with proper details to help the support team understand the problem quickly.
You can also upload an image or screenshot related to the issue. This helps provide better clarity and speeds up the troubleshooting process.
After entering all the details, tap the Submit button.
Your support request will be successfully created and sent to the Foloosi support team.
Creating support tickets helps merchants receive organized and faster assistance for technical and business concerns. Instead of manual follow-ups, the ticket system keeps all communication in one place and allows merchants to monitor updates easily.
Some key benefits include:
Whether you are facing technical issues, settlement concerns, dashboard access problems, or business-related questions, the Foloosi support ticket system provides a professional and efficient way to get assistance.
The Foloosi Merchant Panel and Merchant App are designed to make support management simple and user-friendly. By following the steps above, merchants can quickly create support tickets and communicate directly with the support team whenever assistance is needed.
Always provide accurate information and detailed descriptions while creating tickets, as this helps the support team resolve issues more efficiently and improves the overall support experience.
