This troubleshooting guide helps you quickly identify and resolve the most common Foloosi Store problems with easy step-by-step solutions, ensuring your store runs smoothly and delivers a seamless experience for both merchants and customers.
When users click the “Visit” option under the product image through search engines like Google, it redirects them to the Shopaccino site and shows a 404 error page.
Need to install the Redirection URL app. After installing the app, add the Google URL of the product and the correct product URL that should redirect properly.
Login to the Foloosi Store Admin Panel:
From the left-side menu, click on Apps to open the applications section available for the store.
Search for the Redirection URL app, then install and activate the app for your store.
Add the Google product URL that currently shows the error page and enter the correct product URL where customers should be redirected.
Click the Save button to apply the redirection changes.
While trying to print the invoice of confirmed orders, the invoice page shows blank.
Before printing the invoice, you must first generate the invoice inside the order details page.
Login to the admin panel and select Orders from the left-side menu.
In the order list, open the required order by clicking the Order Number.
Inside the order details page, click the Generate Invoice button. Once the invoice is generated successfully, it will become available for printing.
Click the Print Invoice option to print
The VAT amount is not displayed during the checkout process.
The product must be enabled as a Taxable Product inside the Inventory & Pricing section of the product settings.
Login to the admin panel and select Products from the left-side menu.
Open the required product and go to the Inventory section inside the product details.
Enable the option to mark the product as a guest Taxable Product.
Click the Save button to update the product settings.
Guest customers are unable to complete checkout and are asked to create an account.
The “Is Guest Checkout Enabled?” option must be enabled in the Policies settings.
Login to the admin panel and select Settings.
Open the Policies section from the settings menu.
Enable the option “Is Guest Checkout Enabled?” to allow guest users to place orders without creating an account.
Click the Save button to apply the changes.
The product link or SEO URL displays incorrectly.
The SEO URL of the product must be edited based on the product details.
Login to the admin panel and go to the Product List section.
click Masterclass on Container Shipping product
Navigate to the SEO & Google tab inside the product details page.
Review the SEO inputs and update the SEO URL if required.You can edit it..
Click the Save button to update the product URL.
Customers did not receive the tax invoice after placing an order.
The tax invoice must be generated manually for the order.
Login to the admin panel and go to the Orders section.
Open by clicking the order.
Click the generate the invoice of the product button inside the order details page.
Available for printing and merchants can share invoice with the customer.
The order date and invoice date are showing differently because the invoice was generated later.
Since invoices are generated manually, the invoice displays the date on which it was created. To maintain the same order and invoice date, generate the invoice on the same day the order is received.
Login to the admin panel and open the Orders section.
Open the required order by clicking the order number.
Generate the invoice on the same date the order was placed.
Save or print the invoice copy locally if required.
Invoice numbers restarted from a previous sequence and are getting duplicated.
You can manually configure the invoice starting number using the Invoice Prefix settings.
Login to the admin panel and go to Settings.
Select Location and open the store name settings.
Under the Invoice Info section, enter the invoice number from where the invoice sequence should continue.
Click the Save button to apply the updated invoice number settings.
Example:
If a product costs 60 AED, purchasing 5 pieces should automatically apply a discounted total price.
Need to install the Buy X Get Y app to implement quantity-based discount offers.
Login to the admin panel and open the Apps section.
Search and install the Buy X Get Y app.
Activate the app and configure the quantity-based discount settings for the required products and will be implemented
The customer previously received abandoned cart notifications or emails, but the feature is currently disabled.
Need to install and activate the Automated Abandoned Cart Notifications app.
Login to the admin panel and open the Apps section.
Search for the Automated Abandoned Cart Notifications app.
Install and activate the app to enable abandoned cart reminder notifications and emails for customers.
Need to display products directly on the store homepage.
Products can be added to the homepage using the Theme Customization option.
Login to the admin panel and go to the Themes section.
Click the Customize option for the active store theme.
Select Add Element and add the sections like Slideshow, Featured Product, Featured Category, Images with text url, Logos, Shop the look etc..,
Add the required products that should appear on the homepage.
Click the Save button to update the homepage display.
In conclusion, most common issues in the Foloosi Store can be easily resolved by checking the correct settings in the admin panel, installing the required apps, and ensuring proper configuration for products, orders, taxes, and invoices. By following the step-by-step solutions provided in this guide, merchants can quickly fix errors, improve store performance, and maintain a smooth shopping experience for customers. Regularly reviewing store settings also helps prevent these issues in the future and ensures consistent and efficient store operations.
