A Complete Guide to Foloosi Tap App Features

In this guide, we will take you through all the key features of the Foloosi Tap App step by step, so you can understand how each function works and how it can help you improve your business performance and customer experience.

• How to Check Business details
• How to Check Sales Statistics
• How to Check Bank Details
• How to Check Transactions
• How to Use POS Orders
• How to Check Refund
• How to Contact Support and Raise a Ticket
• How Customers Can Make Payments

1. How to Check Business details 

Merchants can easily view their registered business address details directly from the app dashboard.

Steps to Check Business details 

• Open the Foloosi Tap application. 

(https://play.google.com/store/apps/details?id=com.foloositap&hl=en)

• From the home screen, click the menu bar located at the top right corner.
• Select Business Details.
• Inside the Business Details section, merchants can view:
• Business Address
• City
• Country

This feature helps merchants quickly verify their registered business information whenever required for operational or verification purposes.

2. How to Check Sales Statistics

The Sales Statistics section helps merchants monitor business performance and track transaction activity using different time-based filters.

Steps to View Sales Statistics

• Open the Foloosi Tap application.
• Click the Sales Statistics option from the menu.
• Merchants can apply filters to view sales data for different periods such as:
• All Transactions
• This Week
• This Month
• Last 3 Months
• Last 6 Months
• Custom Date Range

Custom Date Filter

• Select the preferred start date and end date.
• Click OK.

The application will display filtered sales statistics based on the selected duration, helping merchants analyze business growth and transaction trends more efficiently.

3. How to Check Bank Details

The Foloosi Tap app allows merchants to securely access their registered banking information directly from the platform.

Steps to Check Bank Details

• Open the Foloosi Tap application.
• Click the menu bar from the home screen.
• Select Business Details.

Merchants can view important banking details including:

• Beneficiary Name
• Bank Name
• Bank Account Number
• IBAN Number
• Swift Code
• Bank Location
• Uploaded bank statement

This section is useful for verifying payout and settlement information linked with the merchant account.

4. How to Check Transactions

The Transactions section gives merchants complete visibility over all payment activities processed through the application.

Steps to View Transactions

• Open the Foloosi Tap app.
• Click the menu bar.
• Select Transactions.

Inside the transaction section, merchants can:

• View all payment transactions.
• Apply filters using the filter option located at the bottom right corner.

Available Filters

• Select a  Branch
• Select a Sub User
• Transaction Duration:
• Today
• This Week
• This Month
• Last 3 Months
• Last 6 Months
• Custom Date Range

Payment Mode Filters

Merchants can also filter transactions based on payment methods such as:

• Tap Payments
• Cash Payments

After selecting the required filters:

• Click confirm to generate filtered transaction results.
• Merchants can also download transaction reports directly from the application for business records and accounting purposes.

5. How to Use POS Orders

The Foloosi POS system helps restaurants, cafes, and businesses manage orders efficiently through the POS App  and Digital Menu..

Download POS Application

Android:

https://play.google.com/store/apps/details?id=com.foloosi.posapp&hl=en

iOS:

https://apps.apple.com/in/app/foloosi-mpos/id6462789346

POS

Merchants can quickly create orders through the POS app by adding items to the cart and proceeding to checkout. During checkout, they can select the order type such as Dine-In or Takeaway, enter table details, and choose payment methods like Cash, Machine Pay, Tap Payment, or Pay Later.

Once the order is placed, it is instantly sent to the Kitchen App where staff can accept, prepare, and complete the order efficiently and via Foloosi tap 

Digital Menu 

The Digital Menu allows customers to place orders directly without manual assistance from staff. Customers can browse the menu, add items to the cart, enter their name, and place the order easily. The order is instantly received in the Kitchen App where staff can accept, prepare, and mark it as completed once ready. After the order is prepared, customers can proceed to pay by selecting their preferred payment method and completing the payment digitally  via Foloosi tap 

6. How to Check Refund

The Refund section helps merchants track refunded transactions and download refund reports whenever needed.

Steps to View Refund

• Open the Foloosi Tap app.
• Click the menu bar.
• Select Refunds.

Available Refund Filters

Merchants can filter refund records using:

• Transaction Period:
• Today
• This Week
• This Month
• Last 3 Months
• Last 6 Months
• Custom Date Range

Payment Type Filters

• Tap Payments
• Cash Payments

After applying the filters:

• The application displays filtered refund results.
• Merchants can also download refund reports for internal tracking and accounting purposes.

7. How to Contact Support and Raise a Ticket

Foloosi provides an in-app support system that allows merchants to directly communicate with the support team.

Steps to Raise a Support Ticket

• Open the Foloosi Tap app.
• Click the menu bar.
• Select Support.
• Click Add Ticket.

Fill Ticket Information

Merchants need to provide:

Ticket Information Explanation

• Support Type
• Select the issue category:
• Technical – App, payment, login, or transaction issues.
• Business Related – Settlement, account, onboarding, or profile issues.
• Ticket Status
• Choose the urgency level:
• Critical – Major issue affecting business operations.
• High – Serious issue with partial impact.
• Medium – Normal support issue.
• Low – Minor issue or general inquiry.
• Subject
• Add a short title about the issue.
• Example: Payment Failed or Unable to Login.
• Ticket Description
• Explain the issue clearly with proper details such as what happened, when it happened, and any error shown.
• Supporting Images
• Upload screenshots or images if needed to help the support team understand the issue faster.

Submit the Ticket

• Click Submit after entering all details.

Ticket Processing

• The support request will be reviewed by the Foloosi support team.
• Merchants receive notifications for every update or response.
• Merchants can communicate directly through the chat section inside the ticket.

Reopen Ticket Option

If the issue is not fully resolved:

• Merchants can reopen the ticket for further assistance.

This support system helps ensure faster communication and issue resolution directly within the application.

8. How Customers Can Make Payments

Customers can complete payments quickly and securely using multiple payment options supported by Foloosi Tap.

Payment Process

• Merchant enters the transaction amount.
• Customer reviews the payment amount.
• Customer taps their card/wallets like (Apple pay or Samsung Pay) or uses the preferred payment method.
• The transaction is processed instantly.
• Both merchant and customer receive payment confirmation.

Supported Payment Methods

Foloosi supports multiple payment options including:

• Contactless Card Payments
• Tap Payments
• Cash Payments
• Digital Payment Methods

The system is designed to make payments fast, secure, and convenient for both businesses and customers.

Final Overview

Foloosi Tap on Phone Solution is designed to simplify payment collection and business management for merchants. From accepting contactless payments to managing POS orders, refunds, sales reports, and support tickets, the platform provides an all-in-one business solution through a mobile device.

With its user-friendly interface and smart business tools, Foloosi Tap helps merchants improve operational efficiency, customer experience, and payment flexibility in one powerful application.